🚚 Pakistan-Wide Free Shipping – Your Orders, Our Delivery! 📦

Privacy Policy

This Privacy Policy describes how Inovawear (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from inovawear.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from a variety of sources over the past 12 months. The information we collect and use depends on how you interact with us. We may use this information to:

  • Communicate with you
  • Provide the Services
  • Comply with applicable legal obligations
  • Enforce our terms of service
  • Protect or defend our rights and the rights of users

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and use our Services. The following sections describe the categories of personal information we collect:

Information We Collect Directly from You

Information you submit directly through the Services may include:

  • Basic contact details: Name, address, phone number, email
  • Order information: Billing address, shipping address, payment confirmation, etc.
  • Account information: Username, password, security questions
  • Shopping information: Items viewed, added to cart, or added to wishlist
  • Customer support information: Communications through the Services

Information We Collect through Cookies

We also automatically collect information about your interaction with the Services (“Usage Data”). This may include:

  • Device information
  • Browser information
  • Network connection details
  • IP address

Information We Obtain from Third Parties

We may obtain information from vendors and service providers, including payment processors or companies that support our Site, like Shopify.

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, arrange shipping, handle returns, and more.
  • Marketing and Advertising: To send promotional communications and tailor advertising on our Site and other platforms.
  • Security and Fraud Prevention: To detect and investigate fraudulent activity.
  • Communicating with You: To provide customer support and improve services.

Cookies

We use cookies to enhance your experience on our Site, analyze usage data, and improve our services. For more information about how we use cookies and how you can manage your preferences, refer to Shopify’s Cookie Policy.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties, including:

  • Vendors or service providers who perform services on our behalf (e.g., IT management, payment processing, data analytics)
  • Business and marketing partners
  • Affiliates within our corporate group
  • In connection with business transactions (e.g., mergers)
  • To comply with legal obligations

We have disclosed the following categories of personal information in the past 12 months:

  • Identifiers such as contact details, order, and account information
  • Commercial information, including shopping information and customer support details
  • Internet or similar network activity (e.g., Usage Data)

User-Generated Content

If you submit content like product reviews to public areas of the Services, that content is public and accessible by anyone. We are not responsible for how others may use information you make publicly available.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites, and we encourage you to review their policies.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of 16.

Security and Retention of Your Information

While we strive to protect your personal information, no security measures are completely impenetrable. We recommend that you use secure channels to communicate sensitive information.

We retain personal information based on various factors, such as maintaining your account or complying with legal obligations.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access: Request personal information we hold about you.
  • Delete: Request deletion of your personal information.
  • Correct: Request corrections to inaccurate personal information.
  • Portability: Request a copy of your personal data or transfer it to a third party.

You may also have rights to restrict processing, withdraw consent, or appeal our decisions. To exercise any of these rights, please contact us using the information provided below.

We will respond to your request in accordance with applicable laws and may ask for additional information to verify your identity.

Complaints

If you have any complaints regarding our processing of your personal information, you may contact us. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.

International Users

If you are an international user, your personal information may be transferred, stored, or processed outside of your country. We will use recognized transfer mechanisms to safeguard your data during such transfers.

Contact Us

If you have any questions or would like to exercise any of your rights, please contact us at:
Email: inovawear919@gmail.com
Phone: +92 370 2360507